Shipping policy.

Shipping Information for vslyn

At vslyn, we are proud to offer FREE shipping on all orders!

Order Processing Times

Once you place your order, please allow 1-2 business days for processing and dispatch. Your order is considered dispatched when it is handed over to our shipping carrier and is on its way to the address you provided. During busy times such as holidays, processing may take up to 5 business days.

Estimated Shipping Times

The delivery time of your package depends on your location and begins once your order has been dispatched. Below are the estimated shipping times:

🇺🇸 United States: 5-12 days

Please note that during holidays or peak times, shipping carriers may experience delays beyond our control. If your order is being shipped internationally, customs processing may also result in additional delays.

Order Changes and Accurate Shipping Details

To avoid delays or issues with your shipment, please ensure that all shipping details are accurate at checkout. Incomplete or incorrect addresses can cause delays or cancellations.

If our system detects an address issue, we will contact you via email within 3 business days to verify your details. If we do not receive a response within this timeframe, we reserve the right to cancel your order.

If you notice a mistake in your shipping details, please email us at vslynshop@gmail.com within 24 hours of placing your order. While we’ll do our best to accommodate changes, we cannot guarantee updates after this timeframe.

Delayed Delivery

At vslyn, we understand how important it is for you to receive your order quickly. While we strive to ship promptly, there may be delays due to factors outside our control, such as:

  • Courier delays caused by weather or transportation issues.
  • Customs processing for international shipments.
  • Unexpected delays with payment processing or product availability.

If we encounter any issues that could delay your shipment, we will notify you as soon as possible. While we are not liable for delays caused by external factors, we’ll do everything we can to assist you and keep you updated on the status of your order.

Lost or Stolen Packages

If your package is lost or stolen, please contact us at vslynshop@gmail.com, and we’ll do our best to assist you.

We recommend contacting the courier directly to file a claim for lost or stolen packages. Most courier companies have a claims process and may request additional information from you. We will also work with the courier on your behalf to help resolve the issue.

Please note:

  • vslyn is not responsible for lost or stolen packages and these incidents are not covered by our refund policy.
  • Depending on the circumstances, we may offer a replacement if your package is not recovered.

Shipping Policy Changes

vslyn reserves the right to update or modify this Shipping Policy at any time without prior notice. By purchasing and using vslyn products, you agree to this policy, including any changes that may occur.

We encourage you to review this policy periodically to stay informed about any updates that may affect your order. For any questions or concerns, feel free to contact us at vslynshop@gmail.com—we’re here to help!

Thank you for choosing vslyn!