Refund Policy for vslyn
At vslyn, we are dedicated to providing high-quality products designed to support your journey toward improved confidence, comfort, and well-being. Whether it’s shapewear, weight loss solutions, or back and stomach pain relief, we stand behind the effectiveness of our products. We encourage you to use them for a minimum of 14 days to experience their full benefits before considering a return. If you are not satisfied with your purchase, we offer a 30-day free return policy. Please reach out to us at vslynshop@gmail.com to initiate the process.
Cancellation Policy
Changes or cancellations to an order must be requested within 24 hours of placing the order. After this period, your order may have already entered the processing phase, and we may no longer be able to make adjustments.
If you cancel your order within the 24-hour window, your refund will be processed within 7 business days.
30-Day Free Return Policy
We want you to feel confident in your purchase. If you’re not satisfied with your product for any reason, you may return it within 30 days of the purchase date at no cost to you. Please note that shipping fees (if applicable) are non-refundable.
To initiate a return:
- Contact us via the form on our Contact Us page or email us directly at vslynshop@gmail.com.
- Include your Order Number or the Name and Email Address used at checkout to help expedite the process.
Damaged Items
We take care to ensure that all items are securely packaged for shipping. Items are considered "damaged" if they are defective or arrive physically broken. Packaging damage (e.g., dented boxes) is not considered a product defect if the item inside is in good condition.
If your item arrives damaged:
- Notify us within 72 hours of delivery by emailing vslynshop@gmail.com.
- Include a clear photo of the damage in your email.
We will determine if you’re eligible for a replacement at no cost. Unfortunately, we cannot provide refunds, replacements, or accept returns for items damaged due to normal wear and tear, misuse, or improper handling.
Shipping and Delivery
We aim to deliver your order promptly but are not responsible for delays caused by couriers, customs, or other factors beyond our control. If you experience shipping or delivery issues, please contact the courier directly for assistance.
Please note:
- Lost, stolen, or delayed packages are not our responsibility.
- If you encounter any problems, feel free to reach out to us at vslynshop@gmail.com, and we will do our best to guide you.
Incorrect Shipping Address
Customers are responsible for ensuring the accuracy of their shipping address at checkout. If the address provided is incorrect and we are not notified within 24 hours, we cannot offer a resend or refund for the order.
Policy Updates
We reserve the right to update or modify this Refund Policy at any time. It is the customer’s responsibility to review the most recent version of this policy before purchasing our products. By completing a purchase and using vslyn products, you agree to the terms of this Refund Policy.
For further assistance, contact us at vslynshop@gmail.com. We’re here to help.